Why
SapphireIMS IT Service Management Platform ?
End-to-end
IT service management through seamlessly integrated package
Nowadays
with the growing business and need of better services the
organizations have to improve their process in order to increase the
efficiency, to achieve better performance and to increase the
customer satisfaction. By doing so organizations surely will increase
their business to a new high level growth directly or indirectly.
Organizations
are focusing to ensure consistent delivery against the expectations
within the predictable time. It is obvious that organizations are
focusing on delivery model which is professional, accountable,
consistent level of service and matured. With the conventional
delivery model adapted by many organization it is difficult for them
to increase the efficiency of the process. By doing so they may not
able to grab the new opportunities but may also loose the existing
customer.
Today
challenge for IT service industry is not about non availability of IT
service management tool, there are plenty available in the market.
But choosing the right IT Service management tool is a tremendous
challenge to justify the money the organization is investing into the
tool. This document focuses on why one should choose SapphireIMS as
their IT service management tool.
Almost
all organizations are giving high priority to retain the existing
customers and increasing their level of satisfaction on the service
they are providing to them. With many organizations measuring the
level of satisfaction they are at times are not able to achieve 100%
outcome due to non implementation of IT service management tools or
sometimes implemented but which may not be fitting into their
process. To achieve the process maturity an organization need not to
focus on only one technique, this should be easily achievable by
adopting multiple techniques such as service desk, asset management,
inventory, IT automation and business service monitoring. SapphireIMS
IT service management tool bundles all the needed techniques to
enable the organizations to achieve their complete business and
service objectives.
Decision
making is one of the complex activity when there is no real time data
availability. Nowadays organizations strives to improve their
decision making process better by adopting IT service management
tools. SapphireIMS is one of the platform which enables the
organization to have real time data availability any instance of time
ensuring effective and smooth decision making process.
SapphireIMS
IT Service Management is one of the products to enable the
organization to improve their process handling in various situations
and more predictable with real time data available at all the time.
And enables the organization to govern their business and have a
better control over the service outcome. SapphireIMS is a leading
brand in enabling the customer to follow their own processes and at
the same time achieve their process improvement.
Sometimes
organization tries to achieve 100% matured service model which may
not be possible with the standard IT service management products
available in the market as they may not be offering customization.
Sometimes small percentage of instances that can not fit into the
standard tools available or adopted can result in a huge cost
incurred by the organization. Otherwise sometimes they have to change
their process flow which may be time consuming and again cost
incurred can be more during this process. SapphireIMS enables to you
address this bottleneck.
Any
measure that can accelerate the IT process flow and service
capabilities and improve service quality and customer satisfaction
can mean the difference between success and failure. Sometimes other
IT service management tools which are not optimized for organization
workloads can be significant bottleneck. In many cases staff get
excited on the implementation and usage of other ITIL certified IT
Service management platform and feels that it delivers
accountability, efficient, and effective services through integrated
processes. In most cases it does not happen, even training is
provided, sometimes it may demotivate staff. SapphireIMS IT service
management platform does not allow to happen this because it's team
considers and takes into account the requirement for culture change,
personal development, customer input, measurement and reporting, plus
new working practices by offering the customization. SapphireIMS team
enables the customers to go through benchmarking exercise, feedback
on internal processes and issues from staff across IT and feedback
from service issues from customers. This will provide valuable inputs
to build a case for change and by doing so SapphireIMS offers
customization to meet customers exact requirements. SapphireIMS with
its 24/7 support with customization offerings can totally eliminate
such bottlenecks.
Other
bottlenecks are, few organizations data volume may increase and
standard IT service management tools may not offer scalability or
constant upgrade. SapphireIMS offers them the scalability to ensure
that organizations do not pause their business process activities.
SapphireIMS team has spent many years in developing the solutions in
IT service management domain and today it is one of the leading
matured brand which can be scalable and as well scale down to provide
specific features to the customer based on their specific needs
because few organization may not need entire package rather few of
the features and thereby by providing cost effective implementation.
For
many organizations it is important that their IT services must be
aligned to current and future needs of the business and its
customers. SapphireIMS always provides constant upgrade to enable the
customers to achieve this goal. SapphireIMS with fully integrated
environment with service desk (providing comprehensive view of the
relationship between incidents, problems and changes, etc.), asset
management and inventory (providing comprehensive view of asset life
cycle), and business service monitoring has demonstrated its problem
analysis capability and maturity by reflecting the same in the
product by implementing the IT service management for customers in
various industries starts from manufacturing, medical, healthcare,
banking and other IT companies.
As
there are many IT service management platform available from many
companies, the organizations are facing many challenges in choosing
the right IT service management platform which meets their delivery
model. In such cases it is very important that organizations has to
choose consider the below considerations
1.
Easy to install and use
2.
Customer support 24/7
3.
Scope for optimization
4.
Scope for upgradation
5.
Scope for customization
SapphireIMS
is one of the best choice its vast industry experience understand the
service industry needs and adopts the same culture and offers the
same to the customers.
In
some cases we have been witnessing that some of the organizations are
by passing the IT service management implementation thereby missing
the opportunity to reduce the support overhead on technical staff,
develop standard procedures and reporting, and to provide visibility
to management on service activity.
SapphireIMS
IT service management is a planned and conscious means of building
and managing your support structure to meet business and service
objectives addressing the industry challenges such as Consistent
delivery, quality and efficiency, cost of failure, business risks,
control and visibility of service, management and countability,
communication gaps, organization practices and a matured IT service
management platform. SapphireIMS enables to focus on the quality of
service and focus on the relationship with the customers.
SapphireIMS
product details, offerings and more information can be found at below
links
- For sales contact us at sales@sapphireims.com
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