End-to-end IT service management through seamlessly integrated
package
Current decentralized
IT environment presented an asset management challenge, as each department and
or campus needed to collaborate to implement an endpoint management solution.
SapphireIMS enables in gaining control of hundreds of assets and cutting yearly
maintenance workloads.
About Large Scale Colleges
Today
the large scale colleges and universities having larger number of departments
spread in many acres of land and having hundreds of faculties and thousands of
students enrolling every year. It is very important for such colleges to
provide larger and modest infrastructure such as providing larger number of IT
assets such as desktops, laptops etc. More the IT resources then more the
headache of managing the same and then it becomes challenge to provide a
centralized environment to manage those IT resources.
Managing
means it could be finding out how many total assets, total value, how many in
stock, in repair, functioning, how many needs hardware upgrade, how many needs
new software installation or license upgrade etc. There are many more
additional features can be made available using the right IT service management
software which provides end to end IT service management platform such as
service desk, asset life cycle management, IT automation, business service
monitoring etc.
Challenge
The many departments
spread in hundreds of acres of campus at large scale colleges are facing an IT
maintenance challenge. Because the large size college’s infrastructure is
largely decentralized, each department is responsible for managing its own IT
environment assets and as well as non IT assets. This presented an asset management
and configuration management pain point, as there was no way to tally up the
exact number of devices available at the service and connected to the network,
or to ensure that they were installed with the most up-to-date patches and
updates.
SapphireIMS is
one of the leading brands in India
SapphireIMS Solution
SapphireIMS a
web based strong asset life cycle management and service desk platform enables administration
and executives’ giving capability to centralize the existing organizational
structure. SapphireIMS provides role based access such as administrator,
principal, HOD or user to retrieve the IT and non asset information providing
the secure access and only to those who are configured or allowed to view the
details. SapphireIMS with its heterogeneous support feature manages IT assets
which are running with different operating system in a single network. And
provides platform to manage entire life cycle of an asset right from
procurement, In-stock, allocate, In-Repair, Scrap to Asset Received. Not only
that SapphireIMS does auto discovery and provides all inventory details of all
the IT assets. SapphireIMS provides visibility in terms of software installed
in each IT assets so that IT administrator can be well aware that what software
to be installed, uninstalled or to upgrade and also SapphireIMS enables to find
out OS compliance, IT compliance and other custom user defined IT policies.
SapphireIMS has reduced the IT administrator workload considerably and also
giving the complete information about entire college’s IT and non IT assets
status to the top executives. Different student labs require many different
applications/software and IT Manager at college. Thanks to SapphireIMS, IT
manager can provision the necessary applications to the correct users or
devices with a couple of mouse clicks. SapphireIMS has also greatly simplified
the process of updating applications.
Expected Results
With the implementation
of SapphireIMS, large sized college’s executives can gain complete information and
control over their assets such as desktops, laptops, printers, projectors,
camera and other IT and non IT assets, etc. Today, I guess many large scale
colleges are having approximately more than 800 assets installed at different
departments which can be easily managed by SapphireIMS and SapphireIMS with
most scalable product can support hundreds and thousands of such assets. Many
processes can be automated, which will be helpful to significantly increase the
quality of college’s IT service, as well as reduce yearly maintenance
workloads. Most importantly with its service desk SapphireIMS can enable
faculties, administrators, principal and other technical and non technical
staff to co-operate a controlled and efficient manner by which college
executives shall have better visibility on the way they are operating. This may
help them to improve the IT and non IT service.
With SapphireIMS
each department can manage the patching, upgrading and maintenance of its IT
assets from a common tool in an integrated infrastructure and greatly reducing
the total system administration workload. We’re confident that SapphireIMS will be able
to offer administrative staff, researchers, and teachers the robust, secure and
reliable IT platform they need to provide the highest level of service,
research, and teaching to their students and also managing their IT and non
assets.
For product
user guide you can access the below website
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