End-to-end IT service management through seamlessly integrated package
www.sapphireims.com
Almost all organizations are very much aware that regardless of how good the technical resources and capabilites are, the overall service quality will be highly influenced by the SapphireIMS service desk.
SapphireIMS Service desk enables the organization in improving the service quality, visibility and monitoring. After delivering the service it is very much important to provide a platform internally and to the customer to have better customer interaction and a process of addressing the customer needs on time, thus by increasing the customer satisfaction. Making so, the existing customer shall be your long term customer rather than short term customer. Ofcourse any organization in that matter needs to retain thier customer as long as possible. It is not easy job unless you have a right service delivery model and one of the component of the serice delivery model is SapphireIMS service desk.
There are few basic questions an organization may ask itself are:
1. Are we managing our customer's expectations and the view of our service ?
2. Have we optimized the quality and efficiency of our overall IT services ?
3. Do we have better control on how to manage a customer service ?
If the answer is NO for any one of the questions then we must say that the organization is surely in trouble. Sometimes organizations may not realize this but as business grows and number of customers grows, the obvious pressure of demonstrating the capabilities and scalability of keeping the customer satisfaction high increases.
SapphireIMS Service desk enables the organization in improving the service quality, visibility and monitoring. After delivering the service it is very much important to provide a platform internally and to the customer to have better customer interaction and a process of addressing the customer needs on time, thus by increasing the customer satisfaction. Making so, the existing customer shall be your long term customer rather than short term customer. Ofcourse any organization in that matter needs to retain thier customer as long as possible. It is not easy job unless you have a right service delivery model and one of the component of the serice delivery model is SapphireIMS service desk.
There are few basic questions an organization may ask itself are:
1. Are we managing our customer's expectations and the view of our service ?
2. Have we optimized the quality and efficiency of our overall IT services ?
3. Do we have better control on how to manage a customer service ?
If the answer is NO for any one of the questions then we must say that the organization is surely in trouble. Sometimes organizations may not realize this but as business grows and number of customers grows, the obvious pressure of demonstrating the capabilities and scalability of keeping the customer satisfaction high increases.
If the organizations do not care about the answers for any of the above questions, then there is chance that they may loose the valuable customers in no time. And that is going to be bad news and before we realize on taking measures to improve the customer service model, we might have lost enough time and customers.
So it is of very important activity for any organizations independent of the nature of business to implement and setting up the right porcess in place to enable themselves and customers to have healthy channel of communication for service, incident, problem and change management.
It is very very important and utmost priority for any organizations for having better system in place for people management, communications and marketing, customer relationship management, project management, statistics and reporting, tools and processes etc.
What a SapphireIMS service desk platform gives is entire visibility on how an organization is operating to deliver the service. The executives having visibility of customer service model can make better decisions on on how best they can further improve and grow and make a mark in the market in which they are operating. And also it helps the executives in understanding what the customers can reasonably expect from using their services.
SapphireIMS Service desk will surely enables the organization to have seamless teamwork across IT teams and its customers. And eventually building a positive image among customers, the right culture etc.
SapphireIMS is having a service desk which is ITIL standard and pinkverify certified. And bundles with Asset Life Cycle Management, IT automation and Business Service Monitoring and Reports and makes itself as End-to-end IT service management through seamlessly integrated package.
We will discuss more about other features of SapphireIMS in next blog.
Thanks for reading this blog.
So it is of very important activity for any organizations independent of the nature of business to implement and setting up the right porcess in place to enable themselves and customers to have healthy channel of communication for service, incident, problem and change management.
It is very very important and utmost priority for any organizations for having better system in place for people management, communications and marketing, customer relationship management, project management, statistics and reporting, tools and processes etc.
What a SapphireIMS service desk platform gives is entire visibility on how an organization is operating to deliver the service. The executives having visibility of customer service model can make better decisions on on how best they can further improve and grow and make a mark in the market in which they are operating. And also it helps the executives in understanding what the customers can reasonably expect from using their services.
SapphireIMS Service desk will surely enables the organization to have seamless teamwork across IT teams and its customers. And eventually building a positive image among customers, the right culture etc.
SapphireIMS is having a service desk which is ITIL standard and pinkverify certified. And bundles with Asset Life Cycle Management, IT automation and Business Service Monitoring and Reports and makes itself as End-to-end IT service management through seamlessly integrated package.
We will discuss more about other features of SapphireIMS in next blog.
Thanks for reading this blog.
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